One of the things i had to polish while at work was my people management skills. I face different situations everyday. Different people, different attitude. Some good some bad. So how do i deal with difficult poeple? What is the best way to avoid conflicts?



"The customer is always right." If the other party is made to think that they are always right even though most often then not they arent, they'll end up satisfied and choose not to lodge a complain. It may seem like im giving in but it's perfectly fine for me. What's the point of telling them what u really feel about the situation when all you'll do is make ur customer more angry?

And of course, this is only just the customer. Managing relations with employers and fellow friends and colleagues only makes it even more challenging.